Support

One person reads this inbox, and reads all of it. Write to support@infer0.ai and you'll usually hear back within two business days.

What to include

Nearly every question is answered faster with three things. None of them are secret, and none of them are your API key — never send us that, and we'll never ask for it.

• The email your account uses. It's how we find you.
• The request id, if something went wrong with an API call. Any call we forwarded comes back with one in its x-infer0-request-id header, and your Usage page lists the last fifty — with a mail icon beside each one that writes this email for you. With the id we can see exactly what we sent upstream and what came back. A call we turned away ourselves — a bad key, an empty balance, a model we don't serve — never reached an upstream and has no id, so tell us the time instead.
• Roughly when it happened, with a timezone. “Around 14:30 UTC on Tuesday” is plenty.

Billing

Credit is prepaid and spent per request at the prices shown on your Models page. Your Billing page lists every charge individually, so a surprising total can always be traced to the requests that caused it. If a charge looks wrong, send us the request id and we'll show you the arithmetic.

Unused credit can be refunded — write to us and say so. Credit already spent on completed requests can't be, because we've already paid the upstream provider for those tokens.

When the API misbehaves

We route your requests to upstream providers and fail over between them, so an error you see may be ours or theirs. A 402 means your balance couldn't cover the reservation for a request. A 503 means no upstream could serve that model. Neither costs you anything: a request that fails is settled at zero and its reservation released.

Security

If you believe you've found a vulnerability, write to the same address with “security” in the subject and we'll prioritise it. Please don't test against other people's accounts or data.

Who we are

infer0 is operated by Becitizen Inc., a federal corporation under the Canada Business Corporations Act, based in Vancouver, British Columbia. For anything contractual, see the Terms and Privacy Policy.